A great dialling solution that is easily implemented.
PD4Skill is excellent software for making calls. The ease with which it is installed and its intuitive configuration interface makes it an ideal solution for outbound campaigns.
PlusNet PD4Skill is the perfect solution for optimising your outbound calls by increasing contact ratios and increasing profitability. It is flexible, easy to manage and has a very competitive price.
Our progressive dialler takes advantage of the full power of AVAYA voice infrastructure (Communication Manager and Experience Portal) to offer you a complete outbound dialling solution that is easy to operate and quickly implemented.
In addition, the solution offers a complete API that allows for interaction with the dialler so as to carry out multiple operations, like for instance the programming and reprogramming of calls, changes in priority, rejecting calls or marking them as finalised.
The application includes a reporting module that allows you to export the data to use the information, or to add it to other client systems and complement it.
As an additional function it allows you to integrate it with other systems so that the data on the calls can be presented in the form of pop-ups, or the results of the calls recorded in the client’s business database.
Our progressive dialler allows an operator to carry out call blending, being simultaneously connected in outbound campaigns and call reception, so that output is optimised.
The possibility of integration with Avaya Experience portal allows for automatic outbound campaigns, without the need for agent intervention until required by clients, which increases the conversion ratios of your outbound campaigns and the possibilities of your Contact Centre.
Why choose PlusNet PSD4Skill?
Rapid return on investment
It is a product based on development and communications industry standards, which endows it with greater robustness and reliability.
- Avaya Communication Manager
- Avaya Application Enablement Services (AES).
- Avaya Voice Portal/Avaya Experience Portal, for automated outbound campaigns.
- Microsoft SQL Server.