Our customers trust us based on our experience and skills to help them resolve business problems. On this page you will find some examples of our work.

Client: IATA
Webpage: www.iata.org
Sector: Airlines

Requeriments:
 IATA required an efficient system to receive and route calls coming from all over Europe.

Solution:
An automated voice solution that routes calls to the most appropriate group and provides a screen pop of an airline account automatically and quickly.
Client: Vodafone Spain
Webpage: www.vodafone.es
Sector: Telecom

Requeriments:
Vodafone needed an alarm system that would notify in real-time of call overflow in the contact center.

Solution:
 A platform integrated with their voice system, configurable so that Vodafone themselves can define the alarm thresholds and flexible enough to add new alarms as necessary.
Client: Fútbol Club Barcelona
Webpage: www.fcbarcelona.com
Sector: Sporting Club

Requeriments:
FC Barcelona needed a solution to maintain fan loyalty by keeping them informed of training dates, game dates, and provide season ticket holders with a way to resell their tickets.

Solution:
An advanced speech recognition platform in multiple languages, integrated to the voice system and with an built-in content management system gives the club a flexible platform to...
Client: Banc Sabadell
Webpage: www.bancsabadell.com
Sector: Financial

Requeriments:
Banc Sabadell required speed up the customer validation process. From both information access and unification to be presented to the agent.

Solution:
A software Middleware tool was deployed. This tool get the CRM customers information and using a screen pop show the information to the agent.
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