IATA CASE STUDY

Our extensive collection of case studies illustrates best industry practice and how you can improve your contact center performance. Case studies are listed by the company they relate to, not who submitted them.

Client:

Web page:

www.iata.org

Sector:

Airlines

Requeriments:

IATA required an efficient system to receive and route calls coming from all over Europe.

Solution:

An automated voice solution that routes calls to the most appropriate group and provides a screen pop of an airline account automatically and quickly.

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