MUTUA MADRILEÑA CASE STUDY
Our extensive collection of case studies illustrates best industry practice and how you can improve your contact center performance. Case studies are listed by the company they relate to, not who submitted them.
Client:
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Web page:www.mutua.es |
Sector:Insurance Company |
Requirements:
MUTUA MADRILEÑA implements Voice Portal solutions with voice acknowledge, CTI integration and customized application to measure the customer’s experience.
Solution:
PlusNet solution involved from the migration of the former Avaya IR Platform to the Avaya Experience Portal latest version.