Support and Maintenance

Our company business core activity has always been related to complex projects, solutions and integrations. Therefore, PlusNet Solutions is convinced that “Support and Maintenance” activities are much more than resolution of cases. With this clear statement in our mind, we have standardized and developed a simple but effective portfolio including the most requested services by our customers over the last 10 years.

Support Services:

  • • Services Manager
  • • Out-tasking
  • • Custom support package

 

Maintenance Services:

    • • Preventive
    • • Operative
    • • Corrective
    • • Evolutional

 

To support this business area, PlusNet Solutions has deployed an own “Web ticketing” system. It allows many functionalities ( CLICK HERE to download our Web-Ticketing documentation) including of course, basic options like; create, edit, review, report trouble tickets online.

 

PlusNet Web Ticketing:

 

is an easy to use web application and can be accessed with a standard web browser.