About us

PlusNet Solutions was born almost spontaneously in the year 2000. A small but expert group of experts in Contact Centre technology joined forces under this name to form what would become the reference in Contact Center Professional Services.Our services are clearly oriented towards the integration of different technologies which make up Contact Centers.

Today, PlusNet Solutions has achieved, not only this objective, but also a long trajectory within the field of support and training. Thanks to our multi-disciplinary team and its almost non-existant turnover, PlusNet Solutions is growing everyday, almost without time to look at the past.

 

Philosophy

We believe that there’s never been a more challenging—or rewarding—time to be in the business of Contact Centre and selling technology to businesses.

Quality Policy

Our Information Quality and Security Policy establishes the principles through which PlusNet Solutions is oriented to satisfy the needs and expectations of our clients.
On the other hand, and due to our activity, at PlusNet we know that information is an asset with a high value for our organization. This, therefore requires adequate protection and management in order to give continuity to our line of business and minimize the possible damages caused by failures in Information Security, mainly those related to availability, integrity and confidentiality.

The Basic Principles of our Quality Policy are:

-PlusNet will be recognized for being an excellent company in all its areas of action. Convert the youth of the company into a competitive advantage through the development of procedures and methods that mark a new style in the world of consulting and auditing the integration of Information Systems.

-We provide services to our clients that are distinguished by their quality in all their areas: in the hiring, in the provision, in the treatment and in the results.

-Align our commitment in the achievement of the goals with the objectives of our clients. Generate satisfied customers and aware of the appropriateness of their choice for PlusNet. Measure the degree of satisfaction of our customers with PlusNet on a regular basis.

-Ensure compliance with both assumed contractual and legal requirements applicable to the activity carried out.

-Promote the implementation of a Continuous Improvement System that allows us to prevent non-conformities and satisfy the expectations and requirements of our Clients and other interested parties, as well as our information systems.

-Involve the entire Organization in the Quality Policy and Information Security throughout the Organization, ensuring a commitment by each of the members of PlusNet in Quality-oriented Management.

-Encourage the motivation and involvement of the staff and guarantee the adequate training of the staff for the development of their activity, and the possibility of carrying out their personal capacities.

-Establish Information Quality and Security Objectives and guarantee their compliance through their inclusion in the Company’s Annual Strategic Plan.

-Promote alliances and collaborations with Clients and Suppliers in the field of Quality and Information Security.

-Provide the necessary means for the application of the Management System in accordance with the specifications established by the ISO 9001: 2015 and ISO 27001: 2013 Standards.

-Select suppliers and subcontractors based on quality and SI criteria.

-Ensure business continuity by developing continuity plans in accordance with recognized methodologies.

-Perform and periodically review a risk analysis based on recognized methods that allow us to establish the level of information security and minimize risks through the development of specific policies, technical solutions and contractual agreements with specialized organizations.

-Comply with the commitment to Information to interested parties.

The Information Quality and Security Policy is, together with our strategic positioning, the way to guarantee the growth and consolidation of our organization, therefore, the General Management of PlusNet is committed to promoting, helping and facilitating all those actions aimed at achieving the established Information Quality and Security Objectives and providing all the necessary resources.
In Madrid, July 28, 2021.

Summary

  •  Founded in 2000.
  •  Headquartered in Madrid (Spain), with international focus. Multidisciplinary team with broad experience.
  •  More than 900 projects successfully delivered.
  •  Experts in Professional Services and a reliable partner.