Proven ability to communicate complex technical problems in ‘customer friendly’ language
Excellent work ethic – high output (i.e. 100+ tickets a day) and attention to detail
Excellent written and verbal communication skills
Passionate about making customers happy
Knowledgeable about the Dropbox product and able to learn the rest of the product quickly. Ideal applicants are existing Dropbox users who use the product regularly and are active in the Dropbox community
Expert in the use of at least two of the following operating systems: Microsoft Windows, Mac OS X, Ubuntu Linux
Knowledge of revision control like SVN or Mercurial would be great
Able to think outside of the box and find creative ways to solve customer problems
Written fluency in one or more of the following languages is a major plus: Spanish, French, German, Japanese
