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PlusNet Solutions
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    • #
      • #About us
        PlusNet Solutions is a leader in the customer communications industry, providing the world's best solutions in Unified Communications, Business Process Management and Analytics.
      • #Team
        Find out more about PlusNet Solutions team.
      • #Our Work
        Select from our case studies and discover how these organizations are using our Professional Services Solutions to achieve new levels of productivity and efficiency in their communication programs.
    • #
      • #Partners
        At PlusNet Solutions, we understand the importance of aligning ourselves with leading companies providing best-in-breed solutions in the Contact Center market.
      • #Customers
        Our customers come to us to help them enhance customer experience, improve collaboration throughout their enterprise and achieve their business goals.
      • #Contact us
        Big or small, we've got a solution when you need it. Our advanced service and support tools provide step-by-step instructions without being put on hold or waiting in line.
      • #Work with us!
        We have opportunities for like-minded people at all levels in the company.
  • INTEGRATIONS SOLUTIONS
      • #IVR
        PlusNet Solutions offers packaged IVR solutions with agile implementation times.
        • toggle-plusSurvey
          • Survey is a flexible solution that will allow you, by means of a telephone survey, to ascertain your clients’ opinions.
        • toggle-plusSport Team
          • Designed for sports clubs and teams, it allows you to provide your clients with dynamic information on the organisation via the telephone channel.
        • toggle-plusFree seat
          • Your clients will be able to manage via telephone the assignment of a seat for an event in those cases in which they possess a permanent or annual pass.
        • toggle-plusReading Meter App
          • Destined for companies that supply public utilities (gas, electricity and water), it will provide you with a telephone application where your clients may record meter readings in a comfortable and rapid manner.
      • #Reporting
        Business intelligence solutions for contact centres. Discover in detail how your contact centre operates, improving performance and saving costs.
        • toggle-plusDashboard
          • Global business intelligence solution for contact centres, enabling you to visualise all of your contact centre's operations on the same control panel.
        • toggle-plusIVR Universe
          • Explore with maximum details how your voice portal operates and how your clients interact with it.
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        • #Middleware
          There is always a way to find a connection between two platforms so that they can operate together adding functionality.
          • toggle-plusFootPrint
            • FootPrint is a 100% software solution that enables you to record calls (complete, on-demand or guided by rules) within a call centre environment.
        • #CTI Integrations
          PlusNet offers solutions in different CTI environments that facilitate the system's development and usability.
          • toggle-plusPD4Skill
            • PD4Skill is excellent software for making calls. The ease with which it is installed, and its intuitive configuration interface, makes it an ideal solution for outbound campaigns.
          • toggle-plusCT ActiveX
            • PlusNet ActiveX CTI is a solution that provides API development that accelerates the integration of your management applications or CRM with AVAYA telephony, eliminating the need for complex integrations with the manufacturer's API.
    • PROFESSIONAL SERVICES
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          • PlusNet Solutions provides a full complement of Contact Center consulting services tailored to the individual needs of our clients.
          • pesSupport and Maintenance
            We have experienced personnel that can provide complete maintenance services. Our maintenance portfolio can cover any sized environment. During office hours, contact our Help-Desk to resolve incidences. Additionally, you can learn about functionalities, incidences and integrations of your products.
          • SolutionSolution delivery
            Our Contact Center Solutions Delivery team ensures complete end-to-end delivery of complex solutions, regardless of project size and scope.
          • consultingBusiness consulting
            PlusNet Solutions consulting services include customer experience and strategy consulting, optimisation and transformation and customer engagement and lifecycle management.
          • basEducation services
            Our knowledge and experience make us the ideal partner for your training needs.
      • WORK WITH US
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      Customers

      Telefónica
      MAPFRE
      SITEL
      IATA
      Colt
      Gas Natural
      Transcom
      Atento
      FC Barcelona
      Vodafone Spain
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