Reading Meter App
Reading the meter was never so easy for your client.
Destined for companies that supply public utilities (gas, electricity and water), it will provide you with a telephone application where your clients may record meter readings in a comfortable and rapid manner.
Reading meter app
Reading meter app will offer you an additional alternative where you clients may record their meter readings in a comfortable and rapid manner.
The solution is based on a voice application -IVR- that automates the full process involved in collecting the meter readings of public utilities (electricity, gas, water, etc.) and recording them within their systems.
It firstly authenticates the identity of the client through his/her identification document, which may be introduced via their telephone’s keypad or via voice, thanks to voice recognition technology. Once the client’s identity has been authenticated, he/she will be asked to introduce their meter’s reading, allowing for the introduction of the readings of other meters if the client has more than one contract.
It permits the possibility of using TTS technology (Text-To-Speech technology ) to offer a personalised greeting to each client, to confirm the data recorded therein, and to offer commercial information during the call.
This solution is easily implemented, fast and flexible, in that it can adapt to your business requirements.
Offer an alternative
Optimisation and cost savings
Reduce agent administration times in meter reading operations through the automation of calls, with the cost savings that this implies, with this packaged solution that has a low implementation cost.
- Avaya Aura Experience Portal
- Genesys Voice Portal
- Nortel MPS
- Voxeo Prophecy
- Altitude and any IVR based on VoiceXML technology.
- Microsoft SQL Server
- Apache Tomcat / Apache TomEE
- Oracle Weblogic
- IBM Websphere
- Windows Server