The perfect alternative to traditional recording solutions
FootPrint is software that enables you to record calls (complete, on-demand or guided by rules) within a call centre environment.
FootPrint is a flexible recording solution, which is very easy to use, designed specifically for contact centre environments, with Avaya PBX. It is created with the objective of simplifying the implementation and configuration of a recording solution within contact centres. A further important objective of this solution is to prevent the need for an important economic investment, in that it has a low licence cost if we compare it with the rest of the solutions on the market.
This solution offers various recording options: complete recording, on-demand or guided by rules, both in VoIP platforms as well as TDM, therefore adapting to your needs.
Both the recordings as well as the solution’s own configuration are stored in a database, in this manner allowing other applications to access this information.
It offers a very intuitive administrator interface that will enable you to define authorisations to users and groups, even allowing for integration with the active directory, auditing all accesses and requests for reproductions.
Immediate implementation within a standard installation, reducing IT personnel costs.
Multiple configurations, high availability, easy scalability.
It increases the output of the contact centre and allows for easy integration with different business applications.
It complies with regulated requirements, and improves processes and operational efficiency.
- Avaya Communication Manager
- Avaya Application Enablement Services (AES)
Recording modes :
- Guided by rules.
- Microsoft SQL Server
- both in TDM platforms as well as in VoIP