Our extensive collection of case studies illustrates best industry practice and how you can improve your contact center performance. Case studies are listed by the company they relate to, not who submitted them.
BANC SABADELL required speed up the customer validation process. From both information access and unification to be presented to the agent.
A software Middleware tool was deployed. This tool get the CRM customers information and using a screen pop show the information to the agent.
SOFTWARE & SERVICES
- Cisco Call Manager
- Microsoft Dynamics CRM
- CTI Application Development
- Maintenance Support Services