ISGF CASE STUDY
Our extensive collection of case studies illustrates best industry practice and how you can improve your contact center performance. Case studies are listed by the company they relate to, not who submitted them.
Requirements:
ISGF optimizes their customer Service infrastructure through a Voice Portal solution.
Solution:
The solutions implemented by Plusnet allow ISGF agents contacting lists of customers via PlusNet Dialling Solution.
SOFTWARE & SERVICES
- Avaya Voice Portal
- Nuance ASR/TTS
- PlusNet PD4Skill (Progressive Dialer)
- Voice Portal Application Development.
- Maintenance Services Support