FC VODAFONE CASE STUDY
Our extensive collection of case studies illustrates best industry practice and how you can improve your contact center performance. Case studies are listed by the company they relate to, not who submitted them.
Vodafone needed an alarm system that would notify in real-time of call overflow in the contact center.
A platform integrated with their voice system, configurable so that Vodafone themselves can define the alarm thresholds and flexible enough to add new alarms as necessary.