All your contact centre’s information on the same screen.
A global business intelligence solution for contact centres, enabling you to visualise all of your contact centre’s operations on the same control panel.
DashBoard is a global business intelligence solution for contact centres, enabling you to visualise all of your contact centre’s operations on the same control panel.
It is characterised by its flexibility and ease of use, even within environments that consist of various centres, even if these are in multiple countries, offering real time information. DashBoard uses the information from your Avaya PBX and other information systems within your corporate environment, to offer global visibility, providing high level information.
Through your administrator interface define who has access to the application and their level of access to the reports. Thus with one sole application you manage what information is seen by each user, and it is not necessary to grant authorisation to all these users on all the systems.
It allows for an analysis of the information through various filters, which may be exported in various formats, including Microsoft Excel.
The information is located in one sole place
This solution is easy to use: the administration of this solution is simple for IT personnel and, on the other hand, easy for users thanks to the web interface.
Standard components have been used in its creation.
- Avaya Definity
- Avaya Communication Manager
- IBM DB2
- SQL Server
The source systems from which data is collected are:
- Avaya CMS
- Avaya IC
- Avaya Experience Portal / Voice Portal